Services
Our care does not stop after successfully commissioning your solution. Selmers provides care during the entire lifetime of a solution, for your people, process and product. Your Operational Excellence is our care, now and in the future!
About Global Services
Global Services is the central coordinator for all your field services, maintenance and spare parts requests. Our professionals are available to support you anytime, anywhere in the world. To be at your service in highly critical situations, there are technical advisors and state of the art remote trouble shooting tools at your disposal.
Our multilingual professionals are ready and capable to make sure requests and orders are handled as soon and as smoothly as possible. Customers are always looked after by the same account manager, who is up to speed with the complete situation and history of the plant. This allows us to act in the most effective way possible. The highly skilled and experienced people in the on-site team make sure your equipment and processes work as they were intended to. We offer an extensive range of training programmes and enjoy sharing our in-depth theoretical and practical expertise with you.
People
Your people make your Operational Excellence and education is the way to knowledge. No matter the years of experience, you never stop learning and we dare to guarantee you that our training personnel will inspire your crew. Our training programs are very useful to all employees at all levels in pipe coating oriented organisations. Training programmes help to operate coating plants to their full capabilities in a safe and efficient manner.
Request the Training Catalog via our contact page to receive extensive information including the exact duration and contents of all 37 trainings that are currently available. We are open to tailor-made programs, please contact to discuss the options. Maybe you prefer remote training? No problem, we provide state of the art training solutions in forms of videocall trainings, E-learnings or VR training.
Don’t underestimate the power of a fresh pair of eyes, especially ones that have designed and built your equipment and have visited a wide range of other customers worldwide. And whenever your people need a little support in daily troubleshooting, we have a helpdesk at your disposal. Read more about that at ‘Process’.
Available people support:
- Equipment Trainings
- QC Equipment Trainings
- Process Trainings, including the in-depth Multi-Layer Pipe Coating Process Training and the Internal Pipe Coating Training
- Maintenance Trainings
- Communication Trainings
- Safety Trainings
- Selmers Plant Management System integration
Process
Your Operational Excellence is the sum of all your processes, which are shared by multiple employees or even third parties and are used for many configurations and applications. Add external factors to that and you can be sure that settings and optimal adjustments for the current situation are best to be optimized by your solution provider every once in a while. We have experienced field engineers at your disposal to make the requested assessments, do adequate reporting and quickly improve your results. Cost reduction on raw materials, improved quality, capacity, HSE standards, and more uptime.
For unplanned downtime incidents our technical advisors can provide adequate trouble shooting support quickly and worldwide. Our service engineers are creative and have a sixth sense for finding root causes, so don’t be surprised if they leave your plant better than it was before. Our tools allow for remote support and quick analysis. And did you know that the Plant Management System even includes a preventive maintenance module? It allows for issuing of automated notifications and work instructions on your equipment’s HMI and laptop or your mobile phone.
We are aware that over the years processes and standards for quality and safety has alternated which we approach as a pragmatic partner. We are there to support your improvements in a stepwise manner with technology that have as little impact as possible on your way of working.
Available process support:
- Preventive Maintenance program
- Quick Worldwide troubleshooting support, remote & on-site
- Rebuilds, Refurbishing and Upgrades
- Inspection: plant evaluation or focused on equipment/system
- Safety assessment & upgrades for plants and areas
- Service Level Agreements for tailor-made full service packages
- Selmers Plant Management System integration
Product
Your Operational Excellence is the sum of quality choices. Original spare parts do not let second-grade parts affect your production. We have an easy online ordering system, that allows you to either select parts from the exploded views of your equipment or find them based on the parts number. We work on continuous developments for wear and spare parts and can inform and supply you with optimal parts. As an international solution provider we do worldwide delivery. If you have any questions or concerns regarding this, feel free to contact us.
It’s standard procedure to provide a solutions’ commissioning and start-up spare parts advice. But we can also provide data-driven strategic spare parts advice. We are happy to determine your optimal stock thresholds together.
Our Plant Management System allows for real time status insights and allows for extensive data analysis. Based on risk levels and the actual running hours and load of the machines, we can suggest spare parts packages. No need to do warehouse inventory nor ordering, as this is something we could automate with our Smart Mobile Warehouse solution. No time spend on it, no critical mistakes that cause significant downtime, less administrative work and economically clustered package deliveries with no lead time risks. Also, you can opt for plug-and-play assemblies to be supplied to save exchange times if preferred instead of the loose parts.
Available product support:
- Spare Parts supply, with easy ordering
- Plug-and-play part exchange solutions
- (Data-driven) strategic spare parts advice
- Smart Mobile Warehouse solution
- Continuous Parts improvement
- Selmers Plant Management System integration